Frequently asked questions
Have more questions? Contact us.
How can I book a tour?
You can book your tour securely through our website or via trusted platforms such as Viator and TripAdvisor. Prefer to book directly? Our team is also available on WhatsApp to assist with availability, recommendations, and instant confirmations. Once booked, all tour details will be sent to you by email or WhatsApp.
Are there any age restrictions for the tour?
Age requirements depend on the activity. Many of our tours are suitable for families, while some marine or adventure experiences may have minimum age or swimming ability requirements. Please refer to the tour details or contact us for guidance before booking.
What is included in the tour package?
Each tour includes professional organization, licensed guides, and hotel pick-up and drop-off within the Marsa Alam area. All inclusions — such as snorkeling equipment, lunch, soft drinks, or entrance fees — are clearly listed on each tour page, so you know exactly what to expect before booking.
What is the cancellation policy?
Most tours offer free cancellation up to 24 hours before the experience starts for a full refund. The exact cancellation terms are displayed on each tour page at the time of booking for complete transparency.
What should I pack for the tour?
We recommend bringing comfortable clothing, swimwear, a towel, sunscreen, sunglasses, and a hat. For snorkeling tours, underwater cameras are welcome. Any essential equipment required for the activity will be provided unless stated otherwise.
How can I contact customer support during the tour?
Our customer support team is available before and during your tour via phone or WhatsApp. While on the boat, you may also speak directly with any crew member, who will be happy to contact our customer support team on your behalf to assist with any request.
