Privacy Policy

Last updated: January 2026

At Marsa Joys Travel (“we,” “our,” or “us”), accessible from https://www.marsajoys.com, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or use our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect only the information necessary to provide our services and improve your experience.

Personal Information

You may voluntarily provide personal information, including:

  • Full name

  • Email address

  • Phone number (including WhatsApp)

  • Nationality

  • Booking and travel details

  • Any information you submit via contact or booking forms

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited and time spent on the site

  • Referral source

This data is collected for security, analytics, and performance optimization purposes.

2. How We Use Your Information

We use your information to:

  • Process tour inquiries and bookings

  • Communicate with you before and during your experience

  • Provide customer support

  • Improve our website, services, and content

  • Send booking confirmations and essential service updates

  • Comply with legal and regulatory obligations

We do not sell or rent your personal data to third parties.

3. Cookies and Tracking Technologies

Our website may use cookies or similar technologies to:

  • Ensure proper website functionality

  • Analyze website traffic and usage

  • Improve user experience

You can choose to disable cookies through your browser settings. Please note that some features of the website may not function properly if cookies are disabled.

4. Sharing of Information

We may share your information only when necessary and limited to:

  • Trusted service providers (e.g., booking systems, payment processors, analytics tools)

  • Tour operators and suppliers involved in delivering your booked experience

  • Legal authorities, if required by law

All third parties are required to handle your data securely and only for the intended purpose.

5. Data Security

We take reasonable technical and organizational measures to protect your personal data against:

  • Unauthorized access

  • Loss or misuse

  • Alteration or disclosure

While no online system is 100% secure, we continuously work to maintain a high level of data protection.

6. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill the purposes outlined in this policy

  • Meet legal, accounting, or reporting requirements

Once data is no longer required, it is securely deleted or anonymized.

7. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate information

  • Request deletion of your personal data

  • Object to or restrict certain data processing activities

To exercise your rights, please contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., booking platforms or partners). We are not responsible for the privacy practices or content of those external websites.

9. Children’s Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Marsa Joys Travel
Website: https://www.marsajoys.com
Email: info@marsajoys.com